Key Account Manager, PTCL

Last Date to apply: 19 January, 2010

Required Experience:
Minimum 5yrs of applicable experience. Telecom experience is preferable.

Skills:
Good Communication Skills

Job Description:
•Acquire the targeted no. of corporate customers in the target period
• Work to increase ARPU and profitability by developing the business relation with the Corporate Customers.
• Coaches and develops team through formal training and informal methods such as OJT (On Job Training) workshops, discussions and presentations to enhance their performance to the level of professional world standards.
• Establishes effective cross-functional networking relationship with the Project Manager and Business Development Teams to ensure action/feedback on customer applications/request and complaints is taken and prompt service provision for the Corporate Customers in done.
• Ensures that the service level of the customer is correctly identified and arranges to provide service accordingly.
• Takes ownership of the Corporate Customers in the assigned segment and lead the KAE to secure and serve them with highest quality of service.
• Achieve the sales revenue target allocated for the defined period
• Motivates and leads development of team spirit, commitment and sense of belonging among the team.
• Ensures that KAE serve and treat the customers in cordial, respectful and professional manner.
• Follows up with Engineering and Business units where the Corporate Customer is located, to ensure that quality service is promptly provided.
• Arrange visits to Corporate Customers to maintain the business relation in order to ensure that maximum knowledge is collected on the Corporate customers.
• Identify their unique requirements are addressed and their satisfaction levels are met in order to improve revenue and profits contributed from key segment industries.
• Forms joint teams with Corporate Customers to develop products and services customized to their needs and identifies potential sales opportunities.

Education
MCS, MBA-IT, MBA-Marketing or Telecom Degree from HEC recognized University.

Apply Online @ careers.ptcl.com.pk/user/profile/register.php